Call us at (843) 689-9178 or email us at [email protected]
FREQUENTLY ASKED QUESTIONS
What cleaning products do you use?
We use professional-grade, hospitality-level cleaning products selected for both performance and safety. Our product line includes EPA-approved disinfectants, earth-conscious solutions, and specialty treatments designed to effectively remove everything from daily wear to stubborn stains.
Every product is chosen to deliver a thorough, guest-ready clean without compromising the integrity of your surfaces or the comfort of your guests.
Can you accommodate last-minute cleaning requests?
We understand that guest schedules, travel plans and bookings can change quickly on Hilton Head Island. While availability may vary, we make every effort to accommodate urgent or last-minute requests whenever possible. Please contact us directly so we can assess scheduling and respond promptly.
Can you accommodate special requests or unique cleaning needs?
Absolutely. We tailor our services to meet the specific needs of each property. Whether you require additional deep cleaning, focus on particular areas, specialty products, or customized turnover instructions, we are happy to adjust our services accordingly.
Every property is unique — and we treat it that way!
Do you provide linens and towels?
Yes. We provide high-quality, concierge-style linens and towels for each scheduled cleaning, including mid-stay services.
All linens are professionally laundered, sanitized, and carefully presented to reflect the elevated standards expected in Hilton Head vacation properties.
Do you offer touch-up services between bookings?
Yes. If your property sits vacant between reservations, we offer light refresh or “tidy” services to ensure your home remains clean, dust-free, and welcoming before the next guest arrives.
What happens if a guest leaves the property in poor condition?
Should a property require additional attention beyond a standard turnover, we will notify you immediately. Our team is equipped to perform deep cleaning services to restore your home to proper condition prior to the next arrival. Additional services are billed accordingly and fully documented.
How do you handle lost or damaged items discovered during cleaning?
Any lost or damaged items identified during service are carefully documented and reported to you promptly. Clear communication allows you to determine next steps with full transparency.
If you do not see the answer you are looking for, please contact us at [email protected]. Our team is always happy to assist you.